Complete election help desk management
  • Reduce Workload
    Don't repeat your tasks; use Election Response to become more efficient at help desk and ticket managing.
  • Improve Voter Experience
    Reduce the need for additional help desk staff while quickly and efficiently managing support needs.
  • Gather Insights
    Manage by metrics. Measure call times, mean time to resolution, and more.
The ultimate help desk solution - built for elections
Don't settle for tools built for someone else. Experience a purpose built solution for elections!
Election Response help desk solution process graph
Multiple ways to report issues
From ePollbooks
From the mobile web site
From a technician device
Visualize pending issues
Card View
Map View
List View
Mobile View
Mobile app for field technicians
Text & Email
Send real-time text and email alerts to technicians in the field.
GPS Tracking
Track techs with real-time location. Assign tickets to nearby workers and view their route on the map.
Organize and prioritize tickets by severity and completion status.
Knowledge Base
Resolve common issues with a library of troubleshooting steps - dispatch only when necessary!
Step-by-Step instructions on resolving issues without a field technician.
Election support is critical
Election Response will streamline your help desk and efficiently resolve field issues!
Election Specific Solution
Real-time Issue Tracking
Integrated Knowledgebase
Mobile Field Solution
Color-coded Status Codes
Email and Text Alerts
Real-time Technician GPS
Election Location Guide
Call Logs and Tracking
Post-election Reporting
Learn more about Voter Central and our integrated product suite
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