Streamline your help desk; receive, organize, track and resolve field issues
Don't repeat your tasks; use Election Response to become more efficient at help desk and ticket managing
Reduce the need for additional help desk staff while quickly and efficiently managing support needs
Election support is critical
Resolve issues quickly with Election Response
Election worker has an issue in the field
Tickets can be sent through an electronic poll book, by phone, or by email.
Organize and prioritize tickets with Election Response
Tickets sent electronically will be automatically categorized and organized. Information from phone calls can be entered, organized, prioritized, and categorized.
Enable help desk to self organize.
Keep track of help desk operator call times, tickets completed, and more.
Dispatch a technician
Technicians are assigned and dispatched to locations where on-site help is needed. Capture technician information, location, and performance metrics.
Quick, accurate, and efficient.
Keep track of all tickets in one, easy to use and manage platform.